Privacy Policy

McMaster Residential Ltd/ Trading as Nest Estate Agents

Effective Date: 24^th August 2024

Last Updated: 1^st April 2025

1. Introduction

Nest Estate Agents is committed to protecting your privacy and handling your personal data in a transparent and secure way.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our estate agency services, including property sales, lettings, and property management.

We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered office is at:

11 The Square, Ballyclare, BT39 9BB

Email: hello@nestestateagents.com

Phone: 02893 438090

2. What Information We Collect

We collect and process personal information in order to provide and manage our property services. The types of data we may collect include:

a. Identification and Contact Information:

Full name
Address
Email address
Telephone number
Date of birth
Proof of identity (e.g., passport, driving licence)

b. Financial Information:

Bank account details
Proof of income or employment
Mortgage or credit references
Payment records

c. Property Information:

Property ownership details
Tenancy agreements
Maintenance records
Inspection reports

d. Marketing and Communication Data:

Marketing preferences
Enquiry details
Correspondence and feedback

e. Technical Information (if applicable):

IP address, cookies, and website usage data

3. How we collect your data

We collect personal data in the following ways:

When you register with us as a client, tenant, or landlord
When you enquire about a property or submit an application
From publicly available sources (e.g., Land Registry)
From credit reference agencies and tenant referencing services
Through our website, emails, or social media interactions

4. How we use you data

We use your personal data for the following purposes:

To provide property sales, lettings, and management services
To process applications, contracts, and payments
To carry out tenant referencing and right-to-rent checks
To comply with legal and regulatory obligations (e.g., anti-money laundering)
To communicate with you regarding your property or enquiry
To manage maintenance requests and contractor visits
To send you relevant property updates or marketing (where consent is given)

5. Legal basis for processing

We process your personal data under one or more of the following legal bases:

Contractual necessity – to fulfil our agreement with you
Legal obligation – to comply with laws such as Anti-Money Laundering Regulations
Legitimate interests – for running our business and improving our services
Consent – where you have agreed to receive marketing communications

6. Sharing your information

We may share your personal data with:

Landlords, tenants, and prospective buyers or sellers, financial advisors.
Contractors and maintenance providers
Utility companies and local authorities
Credit reference and tenant referencing agencies
Solicitors, surveyors, and financial advisers
Regulatory bodies or law enforcement agencies (where required by law)
IT and software service providers who support our operations

We ensure all third parties handle your data securely and only use it for the intended purpose.

7. International Transfers

Your data may be transferred and stored outside the UK or EEA. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including:

Tenancy and property management records: up to 7 years after the end of a contract
Financial and legal records: as required by law
Marketing data: until you withdraw consent

9. Your rights

Under data protection law, you have the following rights:

The right to access your personal data
The right to correct inaccuracies
The right to request erasure (“right to be forgotten”)
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time
The right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise any of these rights, please contact us at hello@nestestateagents.com.

10. Data Security

We use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. This includes secure systems, encryption, access controls, and staff training.

11. Cookies and Website Tracking

If you visit our website, we may use cookies and analytics tools to improve your browsing experience. You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will show the “last updated” date above.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Data Protection Officer

C McMaster

Nest Estate Agents